Best Buy…..AGAIN
“I received a response back from them this morning and they are still working on the unit. A request was sent over to the technician assigned to your computer to expedite the repair. I will do my best to keep you updated. As for a contact at Geek Squad City, we unfortunately do not have one that we can give out to customers.”
- Most Recent E-mail Received From Best Buy “Consumer Relations”
I don’t really know what to say anymore.
Best Buy is refusing to replace my computer saying that because they did not assign a new case number to each incident, it is still considered to be the FIRST repair attempt. In fact, this is the FIFTH repair attempt.
They are refusing to honor their own extended warranty based on this technicality. How convenient.
Thank goodness they have asked the “technician” assigned to my computer to expedite the repair!
How ridiculous that they can claim to be all about the customer but then refuse to give any useful information or assistance.
I’m not the only one. Check out this horrific ordeal….“Best Buy” vs. Consumer Protection Blog.
i just checked on my complaint filed with the BBB on best buy, and the BBB just pinged them again on friday because they did not respond to the first complaint. it should be best buy going out of business not circuit city…
thanks for the link — amazing that they are successful with all this customer dissatisfaction. i will never shop there again!
If I were you I’d contact the consumer reporter on one of the TV stations or the “fixer” in the Sun Times. Your experience is incomprehensible and you have plenty of documentation to back up your experiences (which the consumer reporters like).
Crap. We just bought our HD TV set from Best Buy this summer. I hope to God it’s not a lemon.
Found this BS on their site:
“Geek Squad® Black Tie Protection* includes:
We’ll keep your electronics working as well as the day you bought them.
We’ll protect your product from power surges and everyday wear and tear.
We can provide you with access to our army of 17,000 Geeks.
If your product requires four qualified repairs, you’ll receive a comparable replacement. ”
Where are you supposed to find their definition of “qualified repairs”????
“You have up to ninety (90) days from the date of
authorization to complete your product buyout
transaction.”
How about this…found it in the Black Tie Policy handbook thingy. Has it been 90 days????
I actually did that, twice. They do say that they are bombarded with requests so not sure if/when mine will get put on the top of the priority list. I also filed a BBB complaint and contacted The Consumerist and Consumer Reports. I’ll work on some more tomorrow….