Comments on: ATTN: Brad Anderson, Best Buy CEO http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/ How many of us lost OURSELVES when we took on the awesome title of MOM? And why did we do that? We are ALL…SO MUCH MORE THAN A MOM! Sat, 13 Mar 2010 18:57:13 -0600 http://wordpress.org/?v=2.9.2 hourly 1 By: Cyndi http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-1/#comment-392 Cyndi Thu, 21 May 2009 16:02:10 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-392 Yes, they actually did return our computer, with all of our files, at no charge, plus several gift cards for our troubles. It did take about a month and significant time spent on my part riding their butts and complaining to anyone and everyone I could find. Good luck! Yes, they actually did return our computer, with all of our files, at no charge, plus several gift cards for our troubles. It did take about a month and significant time spent on my part riding their butts and complaining to anyone and everyone I could find. Good luck!

]]> By: Sheila http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-1/#comment-391 Sheila Thu, 21 May 2009 15:37:34 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-391 I am in thep process of dealing with them myself. I purchased a washing machine in 2004 that broke last month. I called about my warranty and was told that I no longer had a warranty. I purchased a new washing machine from Best Buy and what do I get in the mail today but a "renew your warranty before it runs out on July 24, 2009" notice in the mail. I called their customer service office and their corporate office and was told to return the new washing machine and they would service the old one. That would have been helpful last month but I do not keep around broken machines in my home. They also had the nerve to say they could not help me because I did not know the date, time and individual I spoke to. I am frustrated, annoyed and really angry with their treatment and feel like there operation is a scam! did you ever hear back anything? I am in thep process of dealing with them myself. I purchased a washing machine in 2004 that broke last month. I called about my warranty and was told that I no longer had a warranty. I purchased a new washing machine from Best Buy and what do I get in the mail today but a “renew your warranty before it runs out on July 24, 2009″ notice in the mail. I called their customer service office and their corporate office and was told to return the new washing machine and they would service the old one. That would have been helpful last month but I do not keep around broken machines in my home. They also had the nerve to say they could not help me because I did not know the date, time and individual I spoke to.

I am frustrated, annoyed and really angry with their treatment and feel like there operation is a scam!

did you ever hear back anything?

]]> By: tnk http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-1/#comment-390 tnk Sat, 28 Mar 2009 05:52:57 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-390 They are absolutely the worst. I am about take them to a court. They are absolutely the worst. I am about take them to a court.

]]> By: Laura http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-1/#comment-389 Laura Sun, 08 Mar 2009 22:48:30 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-389 Thank you for the warning. I am about to buy a new computer and Best Buy was at the the top of the list of possible places to buy from. I wanted to buy from a store where, if I had any problems, I could take the new computer back for service and speak to someone in person. Having service close to home and being able to speak to a live person doesn't matter very much if the customer service they're providing is essentially useless. Thank you so much for taking the time to write about this and saving me a great deal of money and aggravation. I guess I will buy my HP TouchSmart All-In-One T8100 from the HP Store. Thank you for the warning. I am about to buy a new computer and Best Buy was at the the top of the list of possible places to buy from. I wanted to buy from a store where, if I had any problems, I could take the new computer back for service and speak to someone in person. Having service close to home and being able to speak to a live person doesn’t matter very much if the customer service they’re providing is essentially useless. Thank you so much for taking the time to write about this and saving me a great deal of money and aggravation. I guess I will buy my HP TouchSmart All-In-One T8100 from the HP Store.

]]> By: So Much More Than A Mom http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-/#comment-388 So Much More Than A Mom Sun, 18 Jan 2009 16:35:11 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-388 Thank you. Unfortunately, I've tried ALL of these already. It's an endless loop of nonsense. They just keep transferring you from place to place without ever giving out any names, numbers or e-mails to anyone that can actually help you. Thank you. Unfortunately, I’ve tried ALL of these already. It’s an endless loop of nonsense. They just keep transferring you from place to place without ever giving out any names, numbers or e-mails to anyone that can actually help you.

]]> By: rey http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-1/#comment-387 rey Sun, 18 Jan 2009 02:20:01 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-387 If it will help. Some of the addresses are not secret. They are public information. These clowns are a problem but it is circuit city that is going out of business. from the Investor Relations page Best Buy Co., Inc. 7601 Penn Ave S. Richfield, MN 55423 moneytalk@bestbuy.com Best Buy Corporate Office: (612) 291-1000 Customer Care: (888) 237-8289 Investor Questions: (612) 291-6147 From a library database: Address: 7601 Penn Ave S City Minneapolis State: MN ZIP Code: 55423-3683 Phone: (612) 291-1000 Toll Free Number: Not Available Fax: (612) 292-4100 If it will help. Some of the addresses are not secret. They are public information. These clowns are a problem but it is circuit city that is going out of business.

from the Investor Relations page
Best Buy Co., Inc.
7601 Penn Ave S.
Richfield, MN 55423
moneytalk@bestbuy.com
Best Buy Corporate Office: (612) 291-1000
Customer Care: (888) 237-8289
Investor Questions: (612) 291-6147

From a library database:

Address: 7601 Penn Ave S
City Minneapolis
State: MN
ZIP Code: 55423-3683
Phone: (612) 291-1000

Toll Free Number: Not Available
Fax: (612) 292-4100

]]> By: So Much More Than A Mom http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-1/#comment-382 So Much More Than A Mom Sat, 17 Jan 2009 22:21:33 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-382 Feel free to spread the word if you like! Thank you! :) Feel free to spread the word if you like! Thank you! :)

]]> By: paula http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-1/#comment-381 paula Sat, 17 Jan 2009 22:19:26 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-381 Maybe if we all linked your post to our pages enough people will see it and Best Buy will again involve themselves...Nah..they have no shame! Well, let me know if you want me to spread your word to my neck of the woods. Maybe if we all linked your post to our pages enough people will see it and Best Buy will again involve themselves…Nah..they have no shame! Well, let me know if you want me to spread your word to my neck of the woods.

]]> By: iowacompact http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-1/#comment-386 iowacompact Sat, 17 Jan 2009 20:43:50 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-386 A few times in my life I've been dealt a blow by crooked businesses. Ryder truck rental was one of them. The other was Holiday Inn. I was frustrated in attempts to reconcile problems. And it caused me to write letters. I do this when I am pissed off. Anyway, I let the credit card company deal with their defective policy. Took two to three months. I don't know if you used a credit card for these transactions ... might make a difference in the options you have for fighting crime of this kind. I hold a candle of hope. A few times in my life I’ve been dealt a blow by crooked businesses. Ryder truck rental was one of them. The other was Holiday Inn. I was frustrated in attempts to reconcile problems. And it caused me to write letters. I do this when I am pissed off. Anyway, I let the credit card company deal with their defective policy. Took two to three months. I don’t know if you used a credit card for these transactions … might make a difference in the options you have for fighting crime of this kind.

I hold a candle of hope.

]]> By: mamaneeds2rant http://somuchmorethanamom.com/2009/01/16/attn-brad-anderson-best-buy-ceo/comment-page-1/#comment-385 mamaneeds2rant Sat, 17 Jan 2009 18:40:45 +0000 http://somuchmorethanamom.wordpress.com/?p=946#comment-385 And now that Circuit City went under, there are even fewer options. PC Connection (online store) has been good so far--but I could change my mind if I don't get all the rebates I sent for after my Christmas purchases. And now that Circuit City went under, there are even fewer options. PC Connection (online store) has been good so far–but I could change my mind if I don’t get all the rebates I sent for after my Christmas purchases.

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