The Evil Empire Strikes Again
“Horizontal boosters. Alluvial dampers? Ow! That’s not it, bring me the Hydrospanner. I don’t know how we’re going to get out of this one.” – Star Wars: Episode V – The Empire Strikes Back
See, I told you that I’d plagiarize my friend and use “The Evil Empire”. 
I imagine that the anonymous Geek Squad “technician” who is currently trying to fix my computer uttered some nonsense similar to this quote from Star Wars last week. I suspect there may have even been a conversation about a Flux Capacitor.
While I have found a compassionate and helpful customer service supervisor at Best Buy’s corporate office, she is still limited to working within the confines of the ridiculous policies and procedures in place within The Evil Empire at which she is employed.
They claimed my 2 month old computer needed a new motherboard. It arrived last week. Allegedly, it was defective. So NOW I get a new computer? Nope. They have ordered another motherboard. I find it extremely difficult to believe that the manufacturer just happened to send them a 2nd defective motherboard.
Why is Best Buy spending so much time trying to fix this lemmon? Is it really cost effective for them to waste all this time, paying the Geek Squad for hours and hours of work instead of just admitting that they sold us a piece of crap and replace it?
Thanks for stopping by!
You’ve been nominated! lol
http://justjaime28.wordpress.com/2009/01/14/blog-appreciation/
Cheers, lady!
-Jaim