More Fun And Games At Best Buy
“We work for people, not for “things.” This approach delivers two big benefits: one, it’s more fun; and two, we believe it leads to GROWTH. Growth for our portfolio of brands, growth around the world, and growth that benefits our employees, our partners and our customers. (The people who ARE Best Buy.)”
- Best Buy’s Website
By now you know what I have to say about this…bullshit.
Ever worked in a customer service capacity anywhere? I have. Everywhere I have ever worked, we were always required to bend over backwards to break rules to make the customer happy, even when the customer was clearly wrong, trying to get something for nothing, or just plain crazy. How does that never seem to apply anywhere when I am the customer?
I won’t bore you with all the gory details of the experience I had today in attempting to locate my computer and to get a status update. I will, however, give you the highlights, which remind me of this scene from Seinfeld…
[youtube=http://www.youtube.com/watch?v=WeHG-8rfqKM]
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My computer was NOT shipped to Kentucky on 12/28/08 as promised. It was actually shipped on 01/02/2009! That means my computer sat in the store for a week before even being picked up for delivery.
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No one is allowed to give out the super secret phone number to the service center in Kentucky.
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No one is allowed to give out the super secret phone number to the district manager serving the store I am dealing with.
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Despite the computer generated e-mail I received indicating that a customer service rep would respond to my e-mail within 3 business days, it actually took 4 business days. Additionally, the response I did receive was not at all helpful to my situation and basically said, “too bad, so sad” and quoted policies that don’t apply.
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Attempting to get anywhere with Best Buy on the phone can take over an hour and result in nothing.
In a completely unrelated event, my sister called another big chain store for a different issue and was told to hold so that she could be transported to someone else. And this wasn’t even an electronics store! If they have the technology to transport customers via telephone, why can’t Best Buy find, fix or replace my computer??!!
Thanks for stopping by!
Because Best Buy is horrible at replacing anything. Even Walmart has a better refund and replacement policy. Seinfeld is brilliant!
I can’t believe that this is happening to you! I know you miss your computer. Did you try the corp offices in MN? 612-291-1000 and your right about them not giving out the super secret number, the customer service reps do not even HAVE that number because of the sheer number of calls that they would receive. (I asked someone who worked at a Best Buy Crestwood that just went under.) Wish there was something I could do.
Loved the Seinfeld response line re. the insurance- classic
good heavens, i can’t believe they are still giving you the run around! i wish you luck… they have till next week to respond to the complaint i filed with the MN BBB — i’ll let you know what happens…